Emergency Procedures

Tenants may request hard copies of the Emergency Procedures.

Emergency contacts

Emergency Telephone Numbers

Fire / Police / Medical 911

Emergency – Fire 415.861.8020

Emergency – Police 415.553.8090

Non-Emergency – Fire 415.558.3200

Non-Emergency – Police 415.553.0123

Ambulance – City/County 415.558.3800

Hospital – St. Francis 415.353.6300

Poison Control Information 415.431.2800

Building Management Office 415.777.5520

Building Security 415.777.5520

Life Safety Director Stephen Gibney, Chief Engineer 415.777.5520

IMPORTANT NOTE If you call 911 as a result of a medical emergency, please be sure to also notify the Property Management Office with your name, callback number and location so that security may swiftly guide the paramedics to your exact location.

Emergency Communication and Detection Systems

Various alarm and detection systems are located throughout the building. They include smoke detectors and fire alarm pull stations that are monitored twenty-four hours a day. When a fire alarm sounds, it emits an intermittent “whoop” tone from the speakers, accompanied by a flashing of the “FIRE” strobe lights.

The following message will typically be heard on the alarm floor, one floor above and two floors below the alarm floor:

“May I have your attention please? A fire emergency has been reported in the building. While this is being verified, please relocate 4 floors down by using the nearest stairwell. Do not use the elevators. If you are on floors 7 and below, please exit the building using the nearest stairwell.”

Fire Alarm Pull Stations
Fire alarm pull stations are located at the 3 exits on the first floor. The pull stations are connected to the lobby Fire Control Center, which is monitored by in house lobby staff and an off site central alarm station.

Fire Extinguishers
Portable fire extinguishers are inside fire extinguisher cabinets located in exit corridors.

Smoke Detectors
Smoke detector locations include elevator lobbies, some tenant spaces and some mechanical spaces. Activation of the smoke detector results in the following:

  1. Automatically returns all elevators to the first floor lobby (Elevator lobby detectors only).
  2. Stops the main air supply and exhaust fans (mechanical room detectors only).
  3. Releases all elevator lobby doors from their magnetic holders.
  4. Sends signals to the lobby Fire Control Center.

Public Address System
The public address system can broadcast to the entire building or to an individual floor. Initial emergency instructions will be given over the public address system.

Emergency Evacuation Floor Signs
Emergency evacuation floor signs are located next to stairwell entrances and in elevator vestibules.

Stairway Signs
These stairway signs contain green arrows and dotted lines indicating the fire escape route. There are “You are here” locations of fire alarm pull stations, fire extinguishers, combination standpipes, fire hoses and speakers/sirens. They also indicate the building office telephone number and reminders to avoid using elevators, to call 911, listen for instructions and instructions for the disabled.

Annunciation Panel
The location of the annunciation panel is on the ground floor near the loading dock side of the lobby.

Street Fire Alarm Boxes
The nearest fire alarm street box is located on the corner of Second and Mission Streets.

Duties of the Fire Safety Organization

Duties of the Floor Warden


  1. Develop and implement an Emergency Response Plan for the company you work for.
  2. Train all floor occupants according to your Emergency Response Plan.
  3. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
  4. Appoint area wardens if the floor is extremely large and beyond the control of one person.
  5. Be completely familiar with the floor arrangement, the number of floor occupants, and the location of exits.
  6. Maintain updated list of disabled occupants and insure that individuals have selected an aide.
  7. Provide updated disabled occupant list to Property Management Office.
  8. Be fully aware of the existing procedures of the Building as they relate to Floor Warden‘s floor.
  9. Train the floor occupants in fire prevention measures and in safe fire exit procedures.
  10. Designate a refuge site in close proximity to 55 Second.
  11. Select and train the following to assist during emergencies:
    • Deputy Floor Warden
    • Searchers
    • Elevator Lobby Monitors
    • Aides for the Disabled
    • Stair Monitors


  1. Implement Emergency Response Plan.
  2. Maintain control of occupants.
  3. If directed to relocate, direct occupants to exits and to appropriate floors.
  4. Determine safe availability of stairwells.
  5. Guide tenants away from elevators to stairs.
  6. Be prepared to communicate vital information to the lobby or Fire Department.
  7. If relocated, communicate to lobby your arrival at refuge area.
  8. Determine by head count any missing occupants, and relay to lobby or to Fire Department.

Duties of the Deputy Floor Warden

  1. Assume the duties of the Floor Warden in his/her absence.
  2. Perform all tasks assigned by the Floor Warden.

Duties of the Searchers


  1. Become completely familiar with Emergency Response Plan, the floor arrangement, the number of floor occupants, and the location of emergency exits.
  2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
  3. Perform all tasks as assigned by the Floor Warden.


  1. Search for occupants who may not have heard the fire alarm. Search remote floor areas, rest rooms, computer or telephone rooms, break rooms, and copier rooms, etc. Direct persons found to closest exit.
  2. Once offices have been checked, close door and place a post-it note on the door signifying the room has been checked.
  3. Maintain calm and keep others calm by example of your own composure.
  4. Report —All Clear to Floor Warden.
  5. Perform all tasks as assigned by the Floor Warden/Deputy Floor Warden.

Duties of the Elevator / Lobby Monitor


  1. Become completely familiar with the Emergency Response Plan, floor arrangement, the number of floor occupants, and the location of emergency exits.
  2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
  3. Perform all tasks assigned by the Floor Warden.


  1. Assist the Floor Wardens in any way directed.
  2. Act as a crowd control monitor—directing people away from the elevators and to the nearest stairwell for relocation or evacuation. (Exit at own discretion.
  3. Maintain calm and keep others calm by example of your own composure.

Duties of the Stair Monitor


  1. Become completely familiar with the Emergency Response Plan, floor arrangement, the number of floor occupants, and the location of emergency exits.
  2. Know the location and use of all fire and emergency related equipment on the floor or area of responsibility.
  3. Perform all tasks assigned by the Floor Warden.


  1. Test the exit door for heat before allowing entry. (Use back of hand.)
  2. Verbally instruct exiting occupants about the correct stairwell procedures and the correct floor refuge.
  3. Verbally instruct relocating individuals to check doors for heat prior to entering floor.
  4. Ensure that the automatic door-closer acts correctly. (Do not prop doors open.)
  5. Exit at own discretion, after everyone has entered.
  6. Provide Floor Warden a head count when you reach the refuge floor.
  7. Maintain calm and keeps others calm by example of your own composure.

Duties of the Aide for the Disabled


  1. The disabled person should be allowed to select their aides.
  2. The aides shall have knowledge of the exact location of the Building‘s safest exit.
  3. The aides and disabled person shall be familiar with the assigned exit.


  1. Assist disabled persons in reaching assigned exit.
  2. Aide shall place disabled persons in location away from the normal path of travel of exiting occupants and await the arrival of the fire department.
  3. Remain with the disabled person until relieved by the direction of a fire officer.
Fire Classifications and Methods of Extinguishing

Class A fires
Common Combustibles; paper, wood, cloth, etc.
Extinguishing: Water to reduce temperature.

Class B fires
Flammable liquids, gases and greases.
Extinguishing: Eliminate oxygen, remove fuel.

Class C fires
Energized electrical equipment.
Extinguishing: De-energize, eliminate oxygen (if not energized, classified as Class A).

Class D fires
Combustible metals; potassium, sodium, etc.
Extinguishing: Special extinguishing agents are available.

Using a Fire Extinguisher
The use of an extinguisher is very simple. The use of an acronym (P.A.S.S.) can help to remember the steps to use the extinguisher. It is only recommended that fires no bigger than in a waste basket should be smothered using the available fire extinguisher. Stay low and always keep your back to the exit. Always call 911 to report any fire. To use:

  1. Pull the pin.
  2. Aim the nozzle.
  3. Squeeze the handle down.
  4. Sweep at base of flame.

California law requires that extinguishers be serviced once a year by a licensed service person. Report any that needs service to Property Management.

Take a practice "emergency" walk to establish the locations of the emergency exits and fire fighting apparatus and mark them on your floor plan. Read the instructions marked on each fire extinguisher, to assure proper usage — YOU WILL NOT HAVE TIME TO READ INSTRUCTIONS DURING A REAL EMERGENCY.

Purpose of Plan


  1. Be familiar with the operation and location(s) of:
    • Manual Pull Stations/Alarm Boxes
    • Fire Extinguishers
    • Stairwells
    • Exits
    • Emergency and First Aid Supplies in your suite
    • Floor Wardens
  2. Have a change of clothes available in case of an earthquake, including comfortable walking shoes and any medications/personal items required for up to 72 hours.
  3. Be familiar with emergency procedures in this tenant guide and any emergency procedures of your company. Take an emergency walk to establish the location of the nearest exits, stairwells, and fire extinguishers on your floor. Read the instructions marked on each fire extinguisher to ensure proper usage. You may not have time to read instructions during an emergency.

Floor Wardens

There must be at least two (2) Floor Wardens per floor and/or two (2) per tenant company plus two (2) alternates. The Floor Wardens have been issued a red hat labeled Floor Warden to be worn for identification purposes during an emergency. Floor Warden pre-emergency duties are as follows:

  1. Be completely familiar with the floor arrangement, the number of tenant occupants and the exact location of exits and stairwells.
  2. Have a working knowledge of the location and use of the emergency equipment within the leased premises.
  3. Assign a responsible person to conduct a search of all restrooms, offices, conference rooms, closets and storage rooms to ensure that all persons are prepared to respond.
  4. Assign any employees that are physically impaired a responsible person to assist them in an emergency situation. The San Francisco Fire Department also requires that each tenant submit a list of physically impaired persons working in the building to the Property Management Office. Please use the form titled List of Physically Impaired Persons if applicable. This list should include temporary impairments such as a broken leg.
  5. Take a head count following relocation.

After the Floor Wardens have been assigned, please complete the Floor Wardens form and submit it to the Property Management Office. This form should also be used for any changes.


Before an Earthquake

  1. Secure bookcases, file cabinets and shelves.
  2. Secure boiler against movement.
  3. Secure all water storage against spillage.
  4. Secure wall attachments, computers, appliances, machinery.
  5. Install lip to front of bookcases and shelves.
  6. The Mayor‘s Office of Emergency Services suggests preparing for a 72 hour stay after an earthquake by storing the following items:
    1. Packaged water.
    2. Portable radio or television.
    3. Batteries
    4. Flashlights, rope, small tools.
    5. Canned goods, can opener.
    6. Dried foods.
    7. First-aid kits.
    8. Prescription medication.
    9. Blankets.
    10. Flat shoes.

During an Earthquake

  1. Remain calm and reassure others.
  2. Take cover underneath a solid desk or table.
  3. Stay away from windows, filing cabinets, shelves, glass doors.
  4. Listen to announcements.
  5. DO NOT attempt to leave the building; you are safer in the Building than in the street.
  6. DO NOT use the stairwells or the elevators until you are officially advised it is safe to do so.
  7. If in an elevator, the elevator should go to the nearest floor and then open. Remain in the elevator lobby.
  8. If a fire is a consequence of the earthquake, remain calm and follow instructions of your Floor Warden and announcements on the public address system.

After an Earthquake

  1. Floor Warden‘s responsibilities
    1. Maintain calm control over occupants.
    2. Search, rescue, head count.
    3. Conduct first aid on any casualties.
    4. Survey for damage.
    5. Establish communication: both internal and external.
  2. General Guidelines
    1. Watch for aftershocks. Wait for instructions. Keep head protected.
    2. Watch out for falling glass or objects. Close curtains.
    3. Floor Wardens should report injuries to Building Management.
    4. Do not use matches, candles, or open flames. Gas may be present from broken pipes. Report any gas smell to Building Management.
    5. Be prepared to shut off natural gas, water, electricity.
    6. Turn a radio on. Telephones should be used only for emergencies.
    7. Gather tables and group them towards the center of the Building.
    8. Move people towards the center of the Building. Administer first aid to injured persons. Move any dead to a separate closed room.
    9. Do not evacuate until told to do so. Listen to instructions.
    10. If evacuation is ordered, stay away from other buildings and watch out for falling objects.
    11. In the event of a fire, follow emergency response procedures.
Medical Emergency

In the event of a medical emergency, upon feeling that you may need help:

  1. Immediately inform the closest person to call 911 and summon medical help. Specify that it is a medical emergency.
  2. If no one is around, immediately call 911 and request medical help.
  4. Call the Building Management Office at 415.777.5520.

Upon being informed of another person in need of medical help:

  1. Immediately call 911
  3. Make ill person as comfortable as possible.
  4. Call the Building Management Office at 415.777.5520.
  5. Give location and phone number
  6. If safe to do so, get the person needing assistance close to the elevator.
  7. Send someone to wait at the elevator to guide medical units.

Building Staff response upon receiving information that someone in the building is in need of medical help:

  1. Call 911 to ensure medical response.
  2. Send someone to front of building to meet responding unit.
  3. Recall elevator (typically the freight) for responding personnel.
  4. Guide medical units to elevator and provide assistance getting to floor and person needing assistance.

Medical Tips:

  1. Check breathing, clear airway.
  2. Stop bleeding, apply direct pressure.
  3. Cool a burn with cool running water.
Bomb Threat

The responsibility for evacuation and notification of each Tenant employee will reside with the Senior Officer of each Tenant. The Senior Officer will be advised of all information on a timely basis.

Bomb Threat Procedure

If you receive a bomb threat by telephone:

  1. Try to get as much information from the caller as possible: such as detonation time, bomb locations, floor, kind and size of the bomb, reason placed, did caller plant the bomb, caller‘s name.
  2. Note the following: Time of call, was the caller male or female, describe voice and accent, background noises, was the caller angry or show and other emotions.

Upon hanging up with the caller:

  1. Notify the Police Department at 415.553.0123 or 911
  2. Notify the Building Management Office at 415.777.5520.
  3. Notify your supervisor.
  4. The Building Management Office will notify all tenant companies by phone; in addition, handouts will be given to all persons entering the lobby and the garage to inform them of the bomb threat.
  5. If advised to evacuate by your Senior Executive Officer, do so quickly, and move at least three (3) blocks away.
  6. Remember, you can search your area faster and more thoroughly for a suspicious package, as you know better than anyone else if it belongs.

    If you find a suspicious package:

    1. Do not move or touch it.
    2. Notify the authorities immediately and leave the area.

Suspicious Device Procedure

  1. Do not attempt to move or touch it.
  2. Call 911.
  3. Inform the Building Management Office immediately at 415.777.5520.
  4. Evacuation of the immediate area is the responsibility of the Tenant.
Civil Disturbance

Upon receiving notice that a civil disturbance threatens the building or your suite, please follow the steps below:

  1. Call 911.
  2. Call the Building Management Office at 415.777.5520.
  3. Notify others in the office.
  4. Stay away from the area.